Rental terms & conditions
By renting totes from Crate & Key, the Customer agrees to the following terms:
1. Assumption of Liability
Customer accepts full responsibility for the totes for the duration of the rental period, including any loss, theft, damage, or misuse that occurs while the totes are in Customer's possession or control.
2. Rental Period & Return
Totes must be returned to Crate & Key or made available for scheduled pickup by the end of the agreed rental period. Customer is responsible for ensuring totes are accessible at the agreed pickup location and time.
3. Late Return Fees
Totes not returned or made available for pickup by the end of the rental period will incur a late fee of $3/day per tote, or $20/week per tote, whichever applies, charged automatically to the card on file until the totes are returned or deemed lost (see Section 6).
4. Condition at Return
Customer agrees to empty all totes of contents and ensure they are reasonably clean (free of food residue, liquids, or other heavy soiling) before return or pickup.
5. Damage, Loss, and Soiling Charges
A charge of $15 per tote will apply for any tote that is lost, damaged (including cracked, broken, or missing lids), or returned heavily soiled such that it requires special cleaning. This charge will be billed to the card on file.
6. Unreturned Totes
Totes not returned within 14 days after the rental period ends will be considered lost, and Customer will be charged the full replacement cost of $15 per tote in addition to any accrued late fees.
7. Authorization to Charge Card on File
By accepting these terms, Customer authorizes Crate & Key to charge the payment method on file for any late fees, damage charges, soiling charges, or replacement costs described above, without requiring additional authorization for each charge.
8. Appropriate Use
Totes are intended for standard household goods only. Customer agrees not to use totes to store or transport hazardous materials, perishable food left for extended periods, liquids likely to leak, or anything that would make the tote unsafe to reuse.
9. Inspection
Totes are inspected and provided in clean, functional condition at delivery. Customer should report any pre-existing damage within 24 hours of delivery; absent such notice, totes are presumed to have been received in good condition.
10. Limitation of Liability
Crate & Key is not responsible for damage to Customer's property, belongings, or premises arising from Customer's use of the totes. Customer assumes all risk associated with packing, stacking, transporting, and unpacking.
11. Ownership
All totes remain the property of Crate & Key at all times. Rental does not transfer ownership under any circumstance.
12. Access for Pickup
Customer agrees to provide reasonable access to the totes at the agreed pickup location and time. Missed pickups due to inaccessibility may be treated as a late return and subject to the fees in Section 3.
13. Agreement
Completing a reservation request or checkout constitutes Customer's acceptance of these Terms & Conditions in full.